Shipping & Returns

Shipping Policy

Due to all products being hand-crafted and home-made,  orders may take up to 10 working days to be dispatched. An email will be sent.

*Exceptions for Corporate and Large/Bulk orders. i.e.  Wedding Favours.

*Orders over £30 qualify for free delivery.

Return & Exchange Policy

We accept returns  up to 30 days from the date of purchase.

Any returned item must be unused, and in the same condition that it was received in.

Please note: any personalised items cannot be returned or exchanged, (unless Sara-Jane Candles have made an error).

In the unfortunate event of your product arriving damaged, you must contact us within 2 days from receiving your order. To do so, please email [email protected].

In order for us to process any claims against the courier, please attach any photographs.

Any return postage costs incurred will be covered.

Once we have received your damaged item, we will happily replace or refund.​

 

Happiness is……”A friend saying how lovely your home smells”

“Stop and smell the Sara-Jane”